Shenzhen Houshi Network Technology Co., Ltd. adheres to the consistent tenet of customer first and service first, and strives to do sufficient pre-sales work and careful after-sales service in each project, and strive to let customers experience the technological leadership and superiority of Houshi Network. Cost-effective and high-quality comprehensive pre-sales and after-sales service, in order to ensure high-quality customer service, Houshi Network Technology Co., Ltd. has established a complete customer service system.

After-sales service

Professional technical engineers provide 7 x 24 hours of telephone support services to respond to user on-site equipment problems in a timely manner.

1. Project planning implementation support

1) Provide the design of on-site network planning scheme;

2) Provide configuration and commissioning involving industrial ehternet switches and other products;

3) Cooperate with the project acceptance to carry out relevant standard guidance.

2. Support after project inspection

1) Provide communication fault handling during equipment operation;

2) Provide operation and maintenance training 

3) Provide design suggestions and guidance for network optimization scheme during on-site network transformation.

3. Telephone and remote service support

Provide 7*24 hours telephone support service and flexible and convenient remote support service.

 After-sales Service Process 

1. When the industrial ehternet switches or other products you purchased fails, please contact the after-sales department of Houshi Network as soon as possible;

2. After the after-sales staff of Houshi Network confirms the quality of the product itself, you need to provide the product SN number, quantity, and your consignor information, and express it to our company's maintenance center;

3. After receiving the faulty product, Houshi Network Repair Center will complete the repair of the product within 3 working days (if any difficult or complex problem is encountered, the repair time will be appropriately extended, and we will contact you by phone as soon as possible to inform you)

After-sales technical support contact: Luo Xionghui Mobile: +86-18688787693 TEl: +86-755-86966830